Alsea Logo

happiness and experiences full of flavor

The right way

A space to receive reports regarding any type of violation of our Code of Conduct and Human Rights Policy.

The following e-mail addresses are at your disposal.
Remember that your complaint is anonymous.

Select your country.

We ensure objectivity,
reliability and confidentiality.

A transparent
complaint line
person in gray t-shirt typing on a keyboard

A transparent complaint line, from Alsea and its brands. “At Alsea we play clean”.

The most important thing for Alsea, its brands and Strategic Partners is to enrich our clients’ lives. We know that in order to ensure their preference, we have to have employees who are satisfied and proud of their company, and providers who are committed to us and all of our processes.

We know that together we create a culture that is based on high ethical standards, so that we can strengthen a healthy working environment, enrich our clients’ lives and exceed the expectations of our clients and providers.

This is why we created “Right Way,” which is a mechanism to receive reports on violations to the Code of Conduct by workers at Alsea and its brands, and to report failures in providing service to clients and suppliers, in Mexico and Latin America.

Without losing sight of our customers, we have optimized a tab so they can report fault with the service we provide to improve every experience in our brands.

Armando Torrado

CEO Alsea

Simplified Privacy Notice

The entity that collects your personal data is Alsea, S.A.B. de C.V. (hereinafter Alsea®), residing at Avenida Revolución No. 1267, Torre Corporativa, Piso 21, Colonia Los Alpes, Delegación Álvaro Obregón, Código Postal 01040, Ciudad de México.

The personal data we collect from you, is used for the following primary purposes: Receiving reports of violations of the Code of Conduct by employees of Alsea® and its brands, as well as to report faults in serving our customers and suppliers.

To know the Full Privacy Notice of Alsea® for Web Site.